Remote SaaS Customer Support Specialist - Phone Focus

Owner.Com; Tandil; Remote; ARS 64.866.000 - 92.666.000; Vollzeit

Benefits dieser Stelle

Fully remote role

Competitive compensation

Structured onboarding

Growth opportunities

Supportive team culture

Zusammenfassung

Prometeo Talent is seeking a Customer Support Representative for a 100% remote role with a fast-growing SaaS company serving 5,000+ contractors in the U.S. You will be the first point of contact for customers, handling permit filings, account management, and platform usage.

The role emphasizes ownership, critical thinking, and independent problem solving. Candidates should have 2+ years of phone-based customer service experience and strong Excel skills.

Qualifikationen

• Minimum 2 years of customer service experience in a phone-based or call center environment.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Aufgaben

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Log all interactions accurately in the CRM system and maintain platform knowledge.
• Meet or exceed performance metrics including call volume and customer satisfaction.

Kenntnisse

Customer service

Phone-based support

English fluency

Tools

GoHighLevel

HubSpot

Excel

Jobbeschreibung

Prometeo Talent is seeking a Customer Support Representative for a 100% remote role with a fast-growing SaaS company serving 5,000+ contractors in the U.S. You will be the first point of contact for customers, handling permit filings, account management, and platform usage.

The role emphasizes ownership, critical thinking, and independent problem solving. Candidates should have 2+ years of phone-based customer service experience and strong Excel skills.