Remote SaaS Technical Support Specialist
Bakerhughes
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Benefits offered by this job
Job summary
Baker Hughes is seeking a Technical Support Representative for a 100% remote role to support our SaaS platform in the construction permitting space. You’ll handle inbound calls, guide customers through platform features, and troubleshoot issues with a customer-first mindset.
The ideal candidate has at least 2 years in customer service or technical support, fluent English, and comfort with CRM tools. You’ll learn quickly, demonstrate workflows, and contribute to ongoing product improvements while
Qualifications
- 2+ years in customer service or technical support.
- Fluent in English (spoken and written).
- Experience with SaaS platforms and CRM systems.
- Experience delivering live platform demonstrations.
- Strong analytical and problem-solving skills.
- Proficient with Excel and data handling.
- Ownership mindset and proactive communication.
Responsibilities
- Handle inbound calls, provide professional, timely support.
- Troubleshoot platform issues and guide users through workflows.
- Demonstrate platform features to customers.
- Analyze root causes and escalate when needed.
- Document interactions in CRM with accurate steps.
- Meet KPIs for call volume and resolution rates.
Skills
Tools
Job description
Baker Hughes is seeking a Technical Support Representative for a 100% remote role to support our SaaS platform in the construction permitting space. You’ll handle inbound calls, guide customers through platform features, and troubleshoot issues with a customer-first mindset.
The ideal candidate has at least 2 years in customer service or technical support, fluent English, and comfort with CRM tools. You’ll learn quickly, demonstrate workflows, and contribute to ongoing product improvements while
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