Remote Customer Support Pro for SaaS Ops & Growth

1801 Haleon Argentina S.A.; Ciudad de Mendoza; Remote; ARS 65,012,000 - 102,162,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling options

Structured onboarding

Ongoing product training

Supportive team culture

Job summary

Prometeo Talent is collaborating with a fast-growing SaaS company transforming the construction permitting industry in the U.S. They seek a Customer Support Representative to be the first contact for Latin American customers.

This 100% remote role involves assisting contractors with permit filings, account management, and platform usage. The ideal candidate is friendly, reliable, and comfortable using independent judgment when standard playbooks don’t fit.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer support

English fluency

Problem solving

Tools

GoHighLevel

HubSpot

Excel

Job description

Prometeo Talent is collaborating with a fast-growing SaaS company transforming the construction permitting industry in the U.S. They seek a Customer Support Representative to be the first contact for Latin American customers.

This 100% remote role involves assisting contractors with permit filings, account management, and platform usage. The ideal candidate is friendly, reliable, and comfortable using independent judgment when standard playbooks don’t fit.