Remote SaaS Support Executive — Accounts & Customers

Jove; Municipio de Rincón de los Sauces; Remote; ARS 73,793,000 - 110,689,000; Full time

Job summary

[Not disclosed] is seeking a Customer Support Representative for a 100% remote role serving the U.S. market. You will be the first point of contact for contractors, handling permit filings, account management, and platform usage while leveraging critical thinking to resolve non-standard issues.

The role emphasizes ownership, proactive problem solving, and collaboration with product and operations teams. Strong communication and Excel skills are required for daily CRM tasks and data handling.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

English fluency

Problem solving

Tools

HubSpot CRM

GoHighLevel

MS Excel

Job description

[Not disclosed] is seeking a Customer Support Representative for a 100% remote role serving the U.S. market. You will be the first point of contact for contractors, handling permit filings, account management, and platform usage while leveraging critical thinking to resolve non-standard issues.

The role emphasizes ownership, proactive problem solving, and collaboration with product and operations teams. Strong communication and Excel skills are required for daily CRM tasks and data handling.