Remote SaaS Customer Support Specialist

Dollar Tree, Inc.; La Pampa; Remote; ARS 58,419,000 - 99,928,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling options

Structured onboarding and ongoing prod

Job summary

Prometeo Talent is seeking a Customer Support Representative for a 100% remote role in the SaaS industry. You will be the first contact for customers, handling permit filings, account management, and platform usage with an emphasis on problem solving rather than scripted responses.

Strong English communication, at least 2 years of phone-based customer service, and proficiency with Excel are required. Experience with GoHighLevel or HubSpot is a plus, and a reliable home setup is essential for

Qualifications

• : Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• : Full fluency in English, both spoken and written.
• : Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

English proficiency

Excel

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is seeking a Customer Support Representative for a 100% remote role in the SaaS industry. You will be the first contact for customers, handling permit filings, account management, and platform usage with an emphasis on problem solving rather than scripted responses.

Strong English communication, at least 2 years of phone-based customer service, and proficiency with Excel are required. Experience with GoHighLevel or HubSpot is a plus, and a reliable home setup is essential for