Remote SaaS Support Pro — Elevate Customer Success

Savvital; Municipio de Rincón de los Sauces; À distance; ARS 64 569 000 - 101 465 000; Plein temps

Résumé du poste

Savvital is seeking a Customer Support Representative for a 100% remote role within the SaaS industry. You will be the first point of contact for customers, assisting with permit filings, account management, and platform usage, and you will work primarily over the phone to guide contractors through processes.

The role emphasizes problem-solving beyond scripts, ownership of issues, and collaboration with product and operations teams.

Qualifications

• 2+ years of customer service experience in a phone-based or call center environment
• Fluent in English, both spoken and written
• Proficiency in Microsoft Excel or spreadsheets

Responsabilités

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Connaissances

Customer service

English proficiency

Outils

GoHighLevel

HubSpot

Description du poste

Savvital is seeking a Customer Support Representative for a 100% remote role within the SaaS industry. You will be the first point of contact for customers, assisting with permit filings, account management, and platform usage, and you will work primarily over the phone to guide contractors through processes.

The role emphasizes problem-solving beyond scripts, ownership of issues, and collaboration with product and operations teams.