Remote SaaS Support Engineer Platform Demos

Eteacher Group Ltd.

Buenos Aires

Remote

ARS 900,000 - 1,500,000

Full time

3 days ago

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Benefits offered by this job

Fully remote role

Flexible scheduling

Onboarding and training

Career growth

Job summary

Proofpoint is seeking a Technical Support Representative for a 100% remote role based in Argentina. You will blend customer service with technical troubleshooting to help contractors navigate a SaaS platform, troubleshoot issues, and perform platform demonstrations.

The role emphasizes ownership, clear communication, and continuous improvement through data-driven insights. Responsibilities include handling calls, guiding users through workflows, and collaborating with teams to resolve complex

Qualifications

At least 2 years in customer service, technical support, or a similar role.
Full professional fluency in English, both spoken and written.
Experience with software platforms, SaaS products, CRM systems, or related tools.
Experience conducting platform demos or feature explanations for customers is valued.
Strong analytical and problem-solving skills with root-cause identification.
High attention to detail and accuracy when handling information.
Technology-oriented mindset with willingness to learn new tools.
Proficiency in Microsoft Excel and comfort with spreadsheets.
Clear communication of technical concepts to varied audiences.
Ownership mindset and proactive approach to customer issues.

Responsibilities

Handle inbound calls with professional, timely, solution-oriented support.
Troubleshoot platform functionality, account setup, file uploads, and usage issues.
Guide customers through platform features and workflows with step-by-step instructions.
Conduct platform demonstrations to showcase key features and usage.
Investigate problems, identify root causes, and determine corrective actions.
Own customer issues from contact to resolution and escalate when needed.
Follow up to ensure solutions are effective and satisfaction remains high.
Maintain accurate documentation of interactions and resolutions in the CRM.