Remote Spanish-Speaking SaaS Tech Support Specialist

Appen Limited; Buenos Aires; Remote; ARS 27,672,000 - 55,345,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling options

Structured onboarding and training

Career growth opportunities

Job summary

Proofpoint is seeking a Technical Support Representative for a 100% remote role serving customers in the Latin America region. You will blend customer service, technical troubleshooting, and platform expertise to keep customer projects moving and ensure a positive support experience.

In this primarily phone-based position, you will assist contractors with platform navigation, permit workflows, and demonstrations, while documenting issues and collaborating with product teams to improve the

Qualifications

• Minimum 2 years in customer service or technical support.
• Full professional fluency in English, both spoken and written.
• Experience with software platforms, SaaS, CRM systems.
• Experience delivering live platform demos and trainings.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accurate information handling.
• Willingness to learn new tools and systems.
• Proficiency with Microsoft Excel and spreadsheets.
• Clear communication of technical concepts to diverse customers.
• Ownership mindset when addressing customer issues.

Responsibilities

• Handle inbound customer calls with professional, timely, solution-oriented support.
• Troubleshoot platform functionality, account setup, document uploads, and filings.
• Guide customers through platform features and workflows with step-by-step demos.
• Conduct platform demonstrations to showcase key features and usage.
• Investigate problems, identify root causes, and determine best actions.
• Own issues from first contact to resolution, escalate as needed.
• Follow up to confirm solutions work and ensure satisfaction.
• Maintain accurate CRM documentation of interactions and resolutions.

Skills

Customer service

Technical troubleshooting

SaaS platforms

CRM systems

English fluency

Communication skills

Problem solving

Documentation

Attention to detail

Tools

GoHighLevel

HubSpot

CRM tools

Job description

Proofpoint is seeking a Technical Support Representative for a 100% remote role serving customers in the Latin America region. You will blend customer service, technical troubleshooting, and platform expertise to keep customer projects moving and ensure a positive support experience.

In this primarily phone-based position, you will assist contractors with platform navigation, permit workflows, and demonstrations, while documenting issues and collaborating with product teams to improve the