Remote SaaS Technical Support Analyst

Motum; Santa Fe Capital; Remote; ARS 90,873,000 - 136,310,000; Full time

Benefits offered by this job

Fully remote work

Ongoing training

Career growth opportunities

Job summary

Assurant is seeking a Technical Support Associate for a 100% remote role, supporting IT services globally. The ideal candidate provides first-level support for hardware, software, and network issues, while adhering to ITIL-aligned ITSM processes and SLAs.

The role emphasizes customer service and effective cross-team collaboration. Requires 2+ years in IT support, a degree in IT or related field, and strong English/Spanish communication.

Qualifications

• Bachelor's degree in IT or related field.
• At least 2 years in technical support/help desk/IT support.
• Experience with Microsoft 365 services.
• Identity and access management knowledge (AD, Okta).
• DNS, DHCP, networking fundamentals.

Responsibilities

• Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
• Troubleshoot and resolve routine technical incidents affecting end users and operations.
• Respond to requests for installation, configuration, relocation, and removal of hardware/software.
• Own and track incidents and requests through resolution per SLAs.
• Administer ITSM processes related to Incident Management and Request Fulfillment.
• Identify recurring issues and drive service improvements with IT teams.
• Collaborate with internal IT and vendors to resolve escalations.
• Maintain excellent customer service and communication with end users.

Skills

Analytical thinking

Troubleshooting

Customer service

English proficiency

Education

Bachelor's degree in IT or related

Tools

Microsoft 365

Active Directory

ITSM tools (ServiceNow, Jira)

Job description

Assurant is seeking a Technical Support Associate for a 100% remote role, supporting IT services globally. The ideal candidate provides first-level support for hardware, software, and network issues, while adhering to ITIL-aligned ITSM processes and SLAs.

The role emphasizes customer service and effective cross-team collaboration. Requires 2+ years in IT support, a degree in IT or related field, and strong English/Spanish communication.