Remote SaaS Support Specialist - Permitting & Accounts

Adlatina Group; Buenos Aires; A distancia; ARS 63.611.000 - 96.932.000; Jornada completa

Descripción de la vacante

Prometeo Talent, the leading recruitment partner, is helping a fast-growing SaaS company transform the construction permitting space in the U.S. to find a Customer Support Representative in Latin America.

This remote role acts as the first point of contact for customers and supports permit filings, account management, and platform usage. You'll need a friendly, reliable, and professional approach, with a knack for problem solving, strong communication, and the ability to work independently in a

Formación

• Friendly, reliable, and professional demeanor.
• Enjoys solving problems rather than just following scripts.
• This is a phone-based role assisting contractors with permit filings, account management, and platform usage.

Responsabilidades

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Descripción del empleo

Prometeo Talent, the leading recruitment partner, is helping a fast-growing SaaS company transform the construction permitting space in the U.S. to find a Customer Support Representative in Latin America.

This remote role acts as the first point of contact for customers and supports permit filings, account management, and platform usage. You'll need a friendly, reliable, and professional approach, with a knack for problem solving, strong communication, and the ability to work independently in a