Remote SaaS Customer Support Advocate | Growth

Centene; La Pampa; Remote; ARS 600,000 - 900,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling options

Structured onboarding and training

Growth opportunities

Job summary

Prometeo Talent is collaborating with a fast-growing SaaS company transforming the construction permitting industry in the U.S. This fully remote role seeks a Customer Support Representative who speaks English fluently and can resolve complex issues with care.

You will handle permit filings, account management, and platform usage from a remote Latin America base. The role emphasizes independent judgment, ownership of solutions, and ongoing product training.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

English fluency

Problem solving

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is collaborating with a fast-growing SaaS company transforming the construction permitting industry in the U.S. This fully remote role seeks a Customer Support Representative who speaks English fluently and can resolve complex issues with care.

You will handle permit filings, account management, and platform usage from a remote Latin America base. The role emphasizes independent judgment, ownership of solutions, and ongoing product training.