Remote SaaS Support Lead - Growth & Impact

Lifted (An Upwork Company); Ciudad de Mendoza; Remote; ARS 55,345,000 - 92,241,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Structured onboarding & training

Growth opportunities

Supportive team culture

Job summary

Prometeo Talent is seeking a Customer Support Representative for a 100% remote role in the SaaS industry. You will be the first point of contact for customers, handling inbound calls, assisting with permit filings, account management, and platform usage.

The ideal candidate is friendly, reliable, and can think critically when processes don’t fit scripts. The role requires full English fluency and strong Excel skills, with a focus on resolving issues and ensuring customer satisfaction across a

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

English fluency

Attention to detail

Tools

GoHighLevel

HubSpot

Excel

Job description

Prometeo Talent is seeking a Customer Support Representative for a 100% remote role in the SaaS industry. You will be the first point of contact for customers, handling inbound calls, assisting with permit filings, account management, and platform usage.

The ideal candidate is friendly, reliable, and can think critically when processes don’t fit scripts. The role requires full English fluency and strong Excel skills, with a focus on resolving issues and ensuring customer satisfaction across a