Remote SaaS Support Analyst — Client Care & Solutions

1801 Haleon Argentina S.A.; Tandil; Remote; ARS 65,012,000 - 100,615,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding and ongoing培训

Growth opportunities

Supportive team culture

Job summary

Prometeo Talent is partnering with a fast-growing SaaS company to recruit a Customer Support Representative for a 100% remote role. You will be the first point of contact for customers, assisting with permit filings, account management, and platform usage, while applying independent judgment to resolve non-standard situations.

The role emphasizes problem-solving, ownership, and clear communication, with training provided and opportunities for growth within a fully remote, flexible schedule

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

English fluency

Excel proficiency

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is partnering with a fast-growing SaaS company to recruit a Customer Support Representative for a 100% remote role. You will be the first point of contact for customers, assisting with permit filings, account management, and platform usage, while applying independent judgment to resolve non-standard situations.

The role emphasizes problem-solving, ownership, and clear communication, with training provided and opportunities for growth within a fully remote, flexible schedule