Remote SaaS Customer Support Pro - First Contact

Delver Agents Llc; Neuquén; Remote; ARS 65,012,000 - 86,683,000; Full time

Benefits offered by this job

Full-time role

Remote work

Onboarding and training

Job summary

Prometeo Talent, collaborating with a fast-growing SaaS company, seeks a Customer Support Representative for a 100% remote role. You will be the first point of contact for contractors, handling permit filings, account management, and platform usage.

The position emphasizes independent judgment, problem solving, and ownership of resolutions, with a focus on improving processes and customer satisfaction.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and comfort working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Fluent English

Excel proficiency

CRM experience

Customer service

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent, collaborating with a fast-growing SaaS company, seeks a Customer Support Representative for a 100% remote role. You will be the first point of contact for contractors, handling permit filings, account management, and platform usage.

The position emphasizes independent judgment, problem solving, and ownership of resolutions, with a focus on improving processes and customer satisfaction.