Remote Luxury Coffee Concierge & Support

Zulay Kitchen; Neuquén; Remote; ARS 46,120,000 - 64,569,000; Full time

Benefits offered by this job

Competitive compensation

Training and professional development

Supportive team environment

Career growth opportunities

Job summary

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our team in a remote capacity. The role focuses on helping customers via phone, email, and chat, delivering accurate information, and ensuring a positive experience.

You will handle reservations, changes, cancellations, and general inquiries, escalate when needed, keep records up to date, and collaborate with internal teams to meet service standards.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, sales, travel, or administrative roles preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to stay calm and helpful in difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient with computers, email, CRM systems.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist with reservations, changes, cancellations and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain customer data and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Multitasking

Attention to detail

Organizational skills

Teamwork

Customer-focused

Education

High school diploma

Tools

CRM systems

Computers/Email

Job description

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our team in a remote capacity. The role focuses on helping customers via phone, email, and chat, delivering accurate information, and ensuring a positive experience.

You will handle reservations, changes, cancellations, and general inquiries, escalate when needed, keep records up to date, and collaborate with internal teams to meet service standards.