Remote Coffee Club Customer Service Specialist

Sweet Epic Travels; Neuquén; Remote; ARS 700,000 - 1,100,000; Full time

Job summary

Mendoza Traveling with Mich seeks a friendly, professional Customer Service Representative to join our remote team. You will assist customers with questions, reservations, and general support, representing the company in a courteous, solutions-minded manner.

The role emphasizes clear communication, problem-solving, and a positive customer experience, with opportunities for growth within a collaborative, service-driven environment.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs are addressed.
• Maintain accurate customer information and communication records in company systems.

Skills

Customer service

Communication skills

Interpersonal skills

Problem solving

Education

High school diploma

Tools

CRM systems

Job description

Mendoza Traveling with Mich seeks a friendly, professional Customer Service Representative to join our remote team. You will assist customers with questions, reservations, and general support, representing the company in a courteous, solutions-minded manner.

The role emphasizes clear communication, problem-solving, and a positive customer experience, with opportunities for growth within a collaborative, service-driven environment.