Remote Bilingual Customer Service Specialist — Coffee Boutique

Political Asylum Lawyers; Municipio de Rincón de los Sauces; Remote; ARS 400,000 - 680,000; Full time

Benefits offered by this job

Competitive compensation

Training and professional development

Supportive and collaborative team

Career growth opportunities

Job summary

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our remote team. You will handle inquiries via phone, email, chat, and other channels, provide accurate information, assist with reservations, changes, and general support while upholding a positive customer experience.

The ideal candidate has strong communication skills, a customer-focused mindset, and the ability to work independently in a remote environment, collaborating with the Customer

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Attention to detail

Organizational skills

Multitasking

Teamwork

CRM systems

Computer literacy

Education

High school diploma or equivalent

Tools

CRM platforms

Email

Job description

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our remote team. You will handle inquiries via phone, email, chat, and other channels, provide accurate information, assist with reservations, changes, and general support while upholding a positive customer experience.

The ideal candidate has strong communication skills, a customer-focused mindset, and the ability to work independently in a remote environment, collaborating with the Customer