Remote Kubernetes Support Engineer – Enterprise AI Platform

Maxit Consulting - Max Corporate Group; Buenos Aires; Remote; ARS 150,000 - 210,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Annual wellness days

Job summary

Proofpoint in Córdoba, Argentina is seeking an experienced Manager, Product Support to lead a team of Information Security Product Support Engineers, delivering high levels of customer service to large enterprise clients. You will hire, onboard, coach and develop staff, drive escalations to resolution with cross-functional partners, and ensure ticket health and proactive support.

The role requires a BS in a technical field, 4+ years of leadership in product support, and strong English

Qualifications

• BS Degree in a technical curriculum or equivalent.
• Experience leading a product support team.

Responsibilities

• Lead a team of Information Security Product Support Engineers.
• Drive customer escalations to resolution with direct engagement with customers.
• Collaborate with Engineering, Sales and Customer Success teams.
• Manage case queue health and support metrics.

Skills

Leadership

Customer service

Communication

Cross-functional collaboration

Attention to detail

Education

BS Degree in a technical curriculum

Job description

Proofpoint in Córdoba, Argentina is seeking an experienced Manager, Product Support to lead a team of Information Security Product Support Engineers, delivering high levels of customer service to large enterprise clients. You will hire, onboard, coach and develop staff, drive escalations to resolution with cross-functional partners, and ensure ticket health and proactive support.

The role requires a BS in a technical field, 4+ years of leadership in product support, and strong English