IT Support & ITSM Specialist (Audit & Certification)

SCS Global Services; Santa Fe Capital; Presencial; ARS 64.569.000 - 95.316.000; Jornada completa

Descripción de la vacante

Assurant is seeking a Technical Support Associate to deliver first-level IT support across the organization, focusing on end-user devices, networks, and services. You will participate in ITIL-aligned processes to manage incidents, requests, and service improvements.

The role requires 2+ years in tech support, strong troubleshooting skills, and fluency in Spanish and English. You will work with Microsoft 365, AD, and various ITSM tools to ensure reliable service delivery.

Formación

• Associate's or Bachelor's degree in IT/CS or related field.
• 2+ years in Technical Support, Help Desk or Service Desk roles.
• Strong troubleshooting, analytical, and communication skills.
• Experience with ITSM concepts (Incident Management, Request Fulfillment, SLA management).
• Fluency in Spanish and English, with customer-focused communication.

Responsabilidades

• Provide first-level IT support for hardware, software, networking, and end-user devices.
• Troubleshoot, diagnose, and resolve routine incidents.
• Manage incidents and requests through resolution adhering to SLAs.
• Maintain ITSM processes related to Incident Management and Request Fulfillment.
• Collaborate with IT teams and vendors to resolve escalations.

Conocimientos

Active Directory

MS 365 Admin

DNS

DHCP

User support

ITSM ITIL

Educación

Associate's or Bachelor's Degree in IT/CS or related

Herramientas

ServiceNow

Jira Service Management

Ivanti

Freshservice

Power Automate

Power Apps

Descripción del empleo

Assurant is seeking a Technical Support Associate to deliver first-level IT support across the organization, focusing on end-user devices, networks, and services. You will participate in ITIL-aligned processes to manage incidents, requests, and service improvements.

The role requires 2+ years in tech support, strong troubleshooting skills, and fluency in Spanish and English. You will work with Microsoft 365, AD, and various ITSM tools to ensure reliable service delivery.