1st Line IT Support Specialist

Supportyourapp-1; Santa Fe Capital; Remote; ARS 600,000 - 900,000; Full time

Job summary

Assurant is seeking an IT Support Associate to deliver first-level technical support and ensure effective IT service delivery across the organization. You will handle incidents, requests, and SLA compliance while coordinating with internal teams and vendors.

The role requires two+ years in a technical support or help desk, familiarity with Microsoft 365, AD/Okta, DNS/DHCP, and ITSM processes, and strong bilingual communication in English and Spanish.

Qualifications

• Associate's or Bachelor's Degree in Information Technology, Computer Systems, Computer Science or Engineering, or equivalent experience.

Responsibilities

• Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.

Skills

First-level support

Microsoft 365

Active Directory

Okta

DNS/DHCP

ITIL ITSM

Intune

Security basics

IT Service Management

ServiceNow/Jira/Freshservice

Power Automate

Education

Associate's or Bachelor's Degree in Information Technology, Computer Systems, Computer Science or Engineering

Tools

Microsoft 365

Active Directory

Okta

Job description

Assurant is seeking an IT Support Associate to deliver first-level technical support and ensure effective IT service delivery across the organization. You will handle incidents, requests, and SLA compliance while coordinating with internal teams and vendors.

The role requires two+ years in a technical support or help desk, familiarity with Microsoft 365, AD/Okta, DNS/DHCP, and ITSM processes, and strong bilingual communication in English and Spanish.