Remote IT Support Engineer — ITSM & Endpoints

Awin; Santa Fe Capital; Remote; ARS 69,181,000 - 99,928,000; Full time

Job summary

Assurant is seeking a Technical Support Associate to deliver first-level IT support across the organization, focusing on hardware, software, networking, and user access services. The role will support incident management and request fulfillment per ITIL practices, with a strong emphasis on service quality and problem resolution.

Ideal candidates will have 2+ years in IT support, a degree in IT or related field, and experience with Microsoft 365, Active Directory, and ITSM tools.

Qualifications

• Requires Associate's or Bachelor's Degree in Information Technology, Computer Systems, Computer Science or Engineering, or equivalent experience.
• At least two years in technical support or help desk roles.
• Familiar with ITIL concepts and ITSM processes.

Responsibilities

• Provide first-level support for hardware, software, telecommunications, mobile devices and network connectivity issues.
• Troubleshoot, diagnose, and resolve routine incidents affecting end users and business operations.
• Respond to requests for support, installation, configuration, relocation, and removal of hardware/software.
• Own and track incidents and service requests through resolution per SLAs.
• Administer ITSM processes related to Incident Management and Request Fulfillment.
• Identify recurring issues and communicate improvements to IT teams.
• Collaborate with internal teams and vendors to resolve escalated incidents.
• Maintain excellent customer service and clear communication throughout the support lifecycle.

Skills

Analytical skills

Troubleshooting

Customer service

Bilingual English/Spanish

Communication

Team collaboration

Attention to detail

Education

Associate's or Bachelor's in IT or related field

Tools

Microsoft 365

Active Directory

Okta

Microsoft Intune

ITSM platforms (ServiceNow, Jira Service Management, Freshservice)

Power Automate / Power Apps

Job description

Assurant is seeking a Technical Support Associate to deliver first-level IT support across the organization, focusing on hardware, software, networking, and user access services. The role will support incident management and request fulfillment per ITIL practices, with a strong emphasis on service quality and problem resolution.

Ideal candidates will have 2+ years in IT support, a degree in IT or related field, and experience with Microsoft 365, Active Directory, and ITSM tools.