Remote IT Support Engineer

Accenture Argentina

Santa Fe Capital

Remoto

ARS 450.000 - 750.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

Assurant is seeking a Technical Support Associate to provide first-level IT support across the organization. The role focuses on hardware, software, networking, and user access services, aligned with ITIL-based incident management and request fulfillment.

You will collaborate with internal teams and vendors to resolve escalated incidents while maintaining a high standard of customer service. The ideal candidate has 2+ years in IT support, strong knowledge of Microsoft 365, AD/Okta, DNS/DHCP, and

Competenze

Two or more years in a Technical Support, Help Desk, Service Desk or similar IT support role.
Experience administering and supporting Microsoft 365 services.

Mansioni

Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
Troubleshoot, diagnose, and resolve routine technical incidents affecting end users and business operations.
Respond to requests for installation, configuration, relocation, and removal of hardware and software.
Own and track incidents and service requests through resolution, ensuring SLA compliance.
Administer and maintain IT service management processes related to Incident Management and Request Fulfillment.
Identify recurring issues and communicate findings to IT teams.