Senior IT Support Specialist – B2B Tech & ITSM

BairesDev; Santa Fe Capital; Remote; ARS 63,611,000 - 84,815,000; Full time

Job summary

Assurant is seeking a Technical Support Associate to deliver first-level IT support and ensure effective IT service delivery. You will support IT infrastructure, telephony, network connectivity, hardware, software, and user access services, following ITIL/ITSM practices.

In this role, you will manage incidents and requests, maintain SLAs, and collaborate with internal teams and vendors to resolve issues, while providing excellent customer service in English and Spanish.

Qualifications

• Associate's or Bachelor's Degree in IT, CS or Engineering or equivalent.
• At least 2 years in Technical Support, Help Desk, Service Desk, Desktop Support, or similar IT support role.
• Experience with ITSM concepts and processes (Incident Management, Request Fulfillment, SLA).

Responsibilities

• Provide first-level hardware, software, telecommunications, mobile devices, and network connectivity support.
• Troubleshoot, diagnose, and resolve routine IT incidents affecting end users and business operations.
• Respond to requests for support, installation, configuration, relocation, and removal of hardware and software.
• Own incidents and requests through resolution, ensuring SLAs.
• Maintain ITSM processes related to Incident Management and Request Fulfillment.
• Identify recurring issues and communicate improvements to IT teams.
• Collaborate with internal teams and vendors to resolve escalations.
• Provide excellent customer service and clear communication throughout the support lifecycle.

Skills

Microsoft 365

Identity & Access Management

Active Directory

DNS & DHCP

Networking fundamentals

Cybersecurity basics

Intune

ITSM concepts

Incident Management

Request Fulfillment

SLA management

Customer service

English & Spanish communication

Education

Associate's or Bachelor's Degree in IT/CS/Engineering

Tools

ServiceNow

Jira Service Management

Freshservice

Ivanti

ManageEngine

Job description

Assurant is seeking a Technical Support Associate to deliver first-level IT support and ensure effective IT service delivery. You will support IT infrastructure, telephony, network connectivity, hardware, software, and user access services, following ITIL/ITSM practices.

In this role, you will manage incidents and requests, maintain SLAs, and collaborate with internal teams and vendors to resolve issues, while providing excellent customer service in English and Spanish.