Bilingual IT Help Desk - Onsite Support Pro

Winning Assistants, Inc.

Santa Fe Capital

Sur place

ARS 400 000 - 600 000

Plein temps

Il y a 3 jours

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Résumé du poste

Assurant is seeking a Technical Support Associate to provide first-level IT support across the organization, handling hardware, software, and network issues while ensuring SLA compliance. The role emphasizes ITIL-aligned incident management, request fulfillment, and collaboration with internal teams and vendors.

Ideal candidates have 2+ years in technical support, a degree in IT/CS/engineering, and strong English/Spanish communication.

Qualifications

Associate's or Bachelor's Degree in Information Technology, Computer Systems, Computer Science, Engineering, or equivalent experience.
2+ years of experience in Technical Support, Help Desk, Service Desk, Desktop Support, or similar IT support role.

Responsabilités

Provide first-level support for hardware, software, telecommunications, and network connectivity issues.
Troubleshoot, diagnose, and resolve routine technical incidents affecting end users and business operations.
Respond to requests for support, installation, configuration, relocation, and removal of hardware and software provided by the company.
Own and track incidents and service requests through resolution, ensuring SLA compliance.
Administer and maintain IT service management processes related to Incident Management and Request Fulfillment.
Identify recurring issues and communicate findings to IT teams for service improvement.
Collaborate with internal teams and vendors to resolve escalated incidents and requests.
Provide excellent customer service and maintain clear communication with end users throughout the support lifecycle.