Remote L2 IT Support Specialist

Supportyourapp-1

Santa Fe Capital

Remote

ARS 55,345,000 - 92,241,000

Full time

3 days ago

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Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding and training

Job summary

Assurant is seeking a Technical Support Associate to deliver first-level IT support across hardware, software, and network services. You will operate within ITSM processes, manage incidents, fulfill requests, and drive continuous improvement following ITIL practices.

You will troubleshoot issues, assist with platform navigation, provide demonstrations, and maintain documentation. Remote LATAM-based role with US-facing support expectations, requiring strong problem-solving and customer service

Qualifications

Associate’s or Bachelor’s degree in IT, computer science or engineering (or equivalent).
At least 2 years in technical support, help desk, service desk or similar IT support role.
Strong analytical, troubleshooting and problem-solving skills.
Experience administering and supporting Microsoft 365 services (Exchange Online, SharePoint, Teams).
Experience with identity and access management solutions (Active Directory, Okta).
Knowledge of DNS, DHCP and networking fundamentals.
Understanding of cybersecurity fundamentals and endpoint protection.
Familiarity with ITSM concepts (Incident Management, Request Fulfillment, SLA management).
Experience with ITSM tools such as ServiceNow, Jira Service Management, Freshservice, Ivanti, ManageEngine.
Strong written and verbal communication in Spanish and English.
Ability to collaborate across technical and business teams.

Responsibilities

Provide first-level hardware, software, telecom, mobile, and network support.
Troubleshoot and resolve routine technical incidents for end users.
Handle requests for installation, configuration, relocation, and removal of hardware/software.
Own incidents and service requests through to resolution per SLAs.
Administer ITSM processes for Incident Management and Request Fulfillment.
Identify recurring issues and communicate improvements to IT teams.
Collaborate with internal teams and vendors to resolve escalated issues.
Maintain clear communication with end users throughout the support lifecycle.