Remote Internal Customer Success Manager - Ownership Growth

Tires Easy; Buenos Aires; A distancia; ARS 92.724.000 - 139.086.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

USD payments

Paid time off

Holidays

Remote work

US business hours availability

Descripción de la vacante

Hire Overseas is seeking an Internal Customer Success Manager to own existing client relationships, conduct check-ins, vet and present candidates, coordinate placements, and ensure client satisfaction. You will spot problems early, drive repeat business, and maintain a high level of responsiveness across accounts.

This 100% remote role requires availability during US business hours and offers direct access to founders in a fast-growing offshore staffing environment with strong referral-driven

Formación

• High critical thinking with the ability to form a clear view, defend it, and apply it to both candidate evaluation and client problem-solving.
• Full ownership mindset; if a client is unhappy, it is your problem until it is solved.
• Relevant experience in customer success, account management, staffing, or recruiting.
• Clear, real, personal written communication; a genuine message beats a polished generic one every time.
• Responsive by nature with the ability to keep clients feeling prioritized without being chained to a desk.
• Comfortable growing into a role without a playbook being handed to you; the job will get bigger and you want it to.

Responsabilidades

• Be the primary point of contact for existing clients after the sale.
• Join kickoff, check-in, and escalation calls and own the client relationship through every stage of the engagement.
• Run regular check-ins across every active account and spot problems with a placed contractor before the client does.
• Fix issues when they arise without waiting to be told and without letting things drop.
• If a client messages at 9pm, you reply; responsiveness is a baseline, not a stretch.

Conocimientos

Critical thinking

Ownership mindset

Customer success

Account management

Staffing experience

Recruiting

Descripción del empleo

Hire Overseas is seeking an Internal Customer Success Manager to own existing client relationships, conduct check-ins, vet and present candidates, coordinate placements, and ensure client satisfaction. You will spot problems early, drive repeat business, and maintain a high level of responsiveness across accounts.

This 100% remote role requires availability during US business hours and offers direct access to founders in a fast-growing offshore staffing environment with strong referral-driven