Remote HVAC Customer Success Specialist

Virtustant; Argentina; Remote; ARS 31,768,000 - 59,300,000; Full time

Job summary

Virtustant is seeking a Customer Success Representative for a remote, full‑time role supporting a Florida HVAC client. You will manage back‑office tasks, answer calls, process invoices, and handle customer requests to keep projects moving smoothly.

The ideal candidate communicates clearly in English, works independently, and collaborates well with a small team. This role offers flexible hours, USD or local currency payment, and a strong startup mindset.

Qualifications

• Strong spoken and written English.
• Ability to work with little supervision and manage your own time.
• Trustworthy, especially when handling customer credit card payments.
• Comfortable being a supportive team player and doing various tasks in a small business.
• Focused on goals rather than just working hours.

Responsibilities

• Answer incoming phone calls and call customers back or out as needed.
• Handle customer questions and complaints.
• Build purchase orders.
• Send invoices to customers.
• Submit permit applications online and follow them through.
• Take credit card payments from customers.
• Perform other back-office tasks as they arise.

Skills

English fluency

Time management

Trustworthy

Team player

Goal oriented

Tools

HouseCall Pro

QuickBooks

Google

ChatGPT

Job description

Virtustant is seeking a Customer Success Representative for a remote, full‑time role supporting a Florida HVAC client. You will manage back‑office tasks, answer calls, process invoices, and handle customer requests to keep projects moving smoothly.

The ideal candidate communicates clearly in English, works independently, and collaborates well with a small team. This role offers flexible hours, USD or local currency payment, and a strong startup mindset.