Remote Customer Care Specialist - Growth & Training

Virtustant; Municipio de Juan José Castelli; Remote; ARS 30,747,000 - 49,195,000; Full time

Benefits offered by this job

Competitive compensation

Training and development

Collaborative team environment

Career growth opportunities

Job summary

Virtustant is seeking a friendly and professional Customer Service Representative for a fully remote role. You will handle inquiries via phone, email, chat, and other channels, resolving questions, reservations, and follow-ups while maintaining accurate customer records.

The ideal candidate will have excellent verbal and written communication, strong interpersonal skills, and the ability to multitask in a fast-paced environment. A team-oriented, customer-focused attitude is essential.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, sales, travel, or admin preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to stay calm and helpful in tough situations.
• Attention to detail and good organization.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, policies, and procedures.
• Assist with reservations, changes, cancellations and general questions.
• Resolve issues professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Keep customer records accurate in company systems.
• Escalate complex issues to the appropriate department.
• Coordinate with internal teams to resolve requests.
• Maintain a positive, solution-oriented attitude.
• Meet customer service, quality, and productivity standards.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Multitasking

Team player

CRM usage

Education

High school diploma

Tools

CRM systems

Email

Office software

Job description

Virtustant is seeking a friendly and professional Customer Service Representative for a fully remote role. You will handle inquiries via phone, email, chat, and other channels, resolving questions, reservations, and follow-ups while maintaining accurate customer records.

The ideal candidate will have excellent verbal and written communication, strong interpersonal skills, and the ability to multitask in a fast-paced environment. A team-oriented, customer-focused attitude is essential.