Remote US Customer Service Specialist

Virtustant; La Pampa; Remote; ARS 39,971,000 - 64,569,000; Full time

Benefits offered by this job

Competitive pay

Training opportunities

Collaborative team environment

Career growth

Job summary

Virtustant is seeking a Customer Service Representative to join our remote team. The role emphasizes helping customers across phone, email, chat, and other channels while maintaining a professional, solution-oriented attitude.

The candidate should be detail-oriented, capable of multitasking, and comfortable using CRM systems and standard business tools. Prior customer service or hospitality experience is valued, with opportunities for growth within the company.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and records in systems.
• Escalate complex issues to the appropriate department or supervisor.
• Coordinate with internal teams to resolve requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.

Skills

Communication skills

Problem-solving

Organizational skills

Multitasking

Team collaboration

Education

High school diploma or equivalent

Tools

CRM systems

Email tools

Microsoft Office

Job description

Virtustant is seeking a Customer Service Representative to join our remote team. The role emphasizes helping customers across phone, email, chat, and other channels while maintaining a professional, solution-oriented attitude.

The candidate should be detail-oriented, capable of multitasking, and comfortable using CRM systems and standard business tools. Prior customer service or hospitality experience is valued, with opportunities for growth within the company.