Customer Success Representative

Virtustant; Argentina; Remote; ARS 31,768,000 - 59,300,000; Full time

Job summary

Virtustant is seeking a Customer Success Representative for a remote, full‑time role supporting a Florida HVAC client. You will manage back‑office tasks, answer calls, process invoices, and handle customer requests to keep projects moving smoothly.

The ideal candidate communicates clearly in English, works independently, and collaborates well with a small team. This role offers flexible hours, USD or local currency payment, and a strong startup mindset.

Qualifications

• Strong spoken and written English.
• Ability to work with little supervision and manage your own time.
• Trustworthy, especially when handling customer credit card payments.
• Comfortable being a supportive team player and doing various tasks in a small business.
• Focused on goals rather than just working hours.

Responsibilities

• Answer incoming phone calls and call customers back or out as needed.
• Handle customer questions and complaints.
• Build purchase orders.
• Send invoices to customers.
• Submit permit applications online and follow them through.
• Take credit card payments from customers.
• Perform other back-office tasks as they arise.

Skills

English fluency

Time management

Trustworthy

Team player

Goal oriented

Tools

HouseCall Pro

QuickBooks

Google

ChatGPT

Job description

Job Title: Customer Success Representative

About The Company

Our client is a small, Florida-based HVAC company that needs a Customer Service Representative to manage its back office operations.

Job Description

In this role, you will be the main point of contact for customers. You will handle daily back-office tasks. You will work closely with the owners as a key member of a small team. This position involves answering phones, managing customer needs, and handling paperwork to ensure jobs run smoothly.

Responsibilities Of The Role

• Answer incoming phone calls and call customers back or out as needed.
• Handle customer questions and complaints.
• Build purchase orders.
• Send invoices to customers.
• Submit permit applications online and follow them through.
• Take credit card payments from customers.
• Perform other back-office tasks as they arise.

Required Experience And Qualifications

• Strong spoken and written English.
• Ability to work with little supervision and manage your own time.
• Trustworthy, especially when handling customer credit card payments.
• Comfortable being a supportive team player and doing various tasks in a small business.
• Focused on goals rather than just working hours.

Preferred Skills

• Experience with House Call Pro.
• Some hands‑on experience with QuickBooks.

Personality

• Self‑managing: you plan your own work and keep things moving without needing constant direction.
• Resourceful problem‑solver: you try to find solutions using online resources before asking for help.
• Personable and upbeat: you enjoy talking to people and make customers feel well cared for.
• Team player with a startup mindset: you are happy to do different tasks and want to help the business grow.
• Trustworthy and dependable: you handle money, customer data, and office tasks with integrity.

Software & Tools

• HouseCall Pro.
• QuickBooks or similar accounting software.
• Google and ChatGPT for research.

Schedule

Monday to Friday
8:00 AM to 6:00 PM Eastern Time
50 hours per week

Salary And Benefits

• Payment in USD or Local Currency according to candidate's preference.
• Full‑time remote opportunity.