Remote Travel Reservations & Support Specialist

Virtustant; La Pampa; A distancia; ARS 49.195.000 - 64.569.000; Jornada completa

Descripción de la vacante

Virtustant is seeking a friendly and professional Customer Service Representative to join our remote team. You will help customers via phone, email, chat, and other channels, providing accurate information and resolving inquiries to ensure a positive experience.

The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-focused mindset. This remote role supports our global customer base, reporting to the Customer Service Manager, with an emphasis on

Formación

• High school diploma or equivalent required.
• Experience in customer service, hospitality, sales, travel, or administrative roles preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful in difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and priorities.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsabilidades

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Conocimientos

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Multitasking

Organizational skills

Teamwork

Independent work

Computers and email

Digital tools

Bilingual English/Spanish

Educación

High school diploma or equivalent

Herramientas

CRM systems

Email

Digital tools

Descripción del empleo

Virtustant is seeking a friendly and professional Customer Service Representative to join our remote team. You will help customers via phone, email, chat, and other channels, providing accurate information and resolving inquiries to ensure a positive experience.

The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-focused mindset. This remote role supports our global customer base, reporting to the Customer Service Manager, with an emphasis on