Remote Customer Service Rep for US Clients

Virtustant; Ciudad de Mendoza; Remote; ARS 600,000 - 900,000; Full time

Job summary

Virtustant is seeking a friendly and professional Customer Service Representative to join our remote team. You will assist customers via phone, email, chat, and other channels, providing accurate information and solutions to inquiries, reservations, and general support.

The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or related fields preferred.
• Excellent verbal and written communication.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to manage multiple tasks and stay organized.
• Proficient with computers, email, and CRM systems.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Communication

Customer service

CRM software

Bilingual

Problem solving

Education

High school diploma

Tools

CRM systems

Job description

Virtustant is seeking a friendly and professional Customer Service Representative to join our remote team. You will assist customers via phone, email, chat, and other channels, providing accurate information and solutions to inquiries, reservations, and general support.

The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to manage multiple tasks in a fast-paced environment.