Remote L1 Tech Support Consultant — VPS & Windows Server

Supportyourapp-1; La Pampa; Remote; ARS 69,499,000 - 115,832,000; Full time

Benefits offered by this job

Compensation in USD

Job summary

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders in over 60 languages across 30+ countries. We are seeking a Technical Support Consultant to thrive in a multicultural, multilingual environment from a home office.

You will deliver outstanding technical support via emails and chats, build strong customer relationships, and stay up-to-date with tools and technology.

Qualifications

• Excellent English communication (C1 level).
• Experience in a technical support role.
• Experience with VPS setup and management.
• Strong understanding of Windows Server administration.
• Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader.
• Strong analytical thinking and research skills.
• Positive, proactive and responsible attitude.
• Reliable computer and internet connection.

Responsibilities

• Deliver outstanding technical support via emails and chats.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

Technical support

VPS setup

Windows Server administration

Trading platforms knowledge

English (C1)

Tools

TradingView

TradeStation

NinjaTrader

Job description

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders in over 60 languages across 30+ countries. We are seeking a Technical Support Consultant to thrive in a multicultural, multilingual environment from a home office.

You will deliver outstanding technical support via emails and chats, build strong customer relationships, and stay up-to-date with tools and technology.