Remote Global Support Specialist - Multilingual

SupportYourApp; San Miguel de Tucumán; Remote; ARS 37,066,000 - 64,866,000; Full time

Benefits offered by this job

Fixed schedule: Wed-Sun 5 PM-1 AM UTC

Remote cooperation with international環

International environment

Compensation in USD

Referral rewards

Work-life balance policies

Growth and long-term cooperation

No time-tracking

Job summary

SupportYourApp is seeking a proactive Customer Support Consultant to deliver outstanding support via chat, phone, and email. You’ll build strong customer relationships, stay updated with tools, and handle sensitive data with care while aligning with KPI targets.

Join a multicultural, multilingual team and enjoy a fully remote engagement with international clients. A reliable home office setup and a customer-focused mindset are essential for success in this role.

Qualifications

• Excellent English skills (C1 for speaking and writing).
• At least 1 year of experience in a customer support role.
• CRM experience, preferably Freshdesk.
• Strong troubleshooting skills with the ability to identify issues and find effective solutions.
• Analytical mindset to interpret information and make sound decisions.
• Proficiency with Google Workspace (Gmail, Docs, Sheets, Drive).
• Strong attention to detail.
• A team player with a positive, proactive approach.
• Personal laptop and a stable internet connection (min 50 Mbps download, 40 Mbps upload).

Responsibilities

• Deliver outstanding customer support via chat, phone calls and emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest and greatest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

Excellent English

1+ year experience

CRM experience

Troubleshooting

Analytical mindset

Google Workspace

Attention to detail

Team player

Home office setup

Strong communication

Tools

Freshdesk

Google Workspace

Job description

SupportYourApp is seeking a proactive Customer Support Consultant to deliver outstanding support via chat, phone, and email. You’ll build strong customer relationships, stay updated with tools, and handle sensitive data with care while aligning with KPI targets.

Join a multicultural, multilingual team and enjoy a fully remote engagement with international clients. A reliable home office setup and a customer-focused mindset are essential for success in this role.