Remote Global Customer Support Consultant (Spanish/English)

Marketfully; Ciudad de Mendoza; Remote; ARS 55,635,000 - 83,452,000; Full time

Benefits offered by this job

Home office stipend

Referral bonuses

No time-tracking

Job summary

SupportYourApp is seeking a Customer Support Consultant to join a global, fully remote team and deliver exceptional service in Spanish and English. You will manage inquiries via email (Freshdesk) for a Spanish tire retail client, maintain high ticket quality, and work with cross-functional teams to resolve issues while protecting customer data.

The role emphasizes strong communication, attention to detail, and a proactive, customer-centric mindset in a fast-paced, international environment.

Qualifications

• 12+ months of experience in customer support.
• Excellent Spanish and English (C1+), written and spoken.
• Strong research skills and attention to detail.

Responsibilities

• Deliver outstanding customer support via email (Freshdesk).
• Handle requests including order changes, proofs of payment, and tracking.
• Process tickets efficiently while maintaining high quality standards.
• Follow internal SOPs and procedures.
• Collaborate with internal teams and team leads for timely resolutions.
• Protect customer data with care and security.
• Uphold customer happiness practices and KPI targets.

Skills

Bilingual Spanish-English

Customer-focused

Detail-oriented

Tools

Freshdesk

Job description

SupportYourApp is seeking a Customer Support Consultant to join a global, fully remote team and deliver exceptional service in Spanish and English. You will manage inquiries via email (Freshdesk) for a Spanish tire retail client, maintain high ticket quality, and work with cross-functional teams to resolve issues while protecting customer data.

The role emphasizes strong communication, attention to detail, and a proactive, customer-centric mindset in a fast-paced, international environment.