Global Remote Customer Support Consultant

SupportYourApp; Rosario; Remote; ARS 37,066,000 - 64,866,000; Full time

Benefits offered by this job

Fixed schedule

Remote work

International environment

USD compensation

Referral rewards

Work-life balance

Management support

Self-development culture

Trust-based work terms

Job summary

SupportYourApp is seeking a Customer Support Consultant to deliver excellent multilingual support from a home office. You will handle chat, phone and email inquiries, build strong customer relationships, and stay up-to-date with product knowledge and tools.

The role involves sensitive data handling, KPI-driven performance, and collaboration with developers and cross-functional teams. Qualifications include at least 1 year in customer support, strong English (C1), troubleshooting skills, and

Qualifications

• Excellent English skills (C1) for spoken and written communication.
• At least 1 year of experience in a customer support role.
• CRM experience, preferably with Freshdesk.
• Strong troubleshooting skills and ability to identify issues and provide solutions.
• Analytical mindset with ability to interpret information for sound decisions.
• Proficiency with Google Workspace (Gmail, Docs, Sheets, Drive).
• Strong attention to detail and proactive team player.
• Personal laptop/computer with reliable internet connection.

Responsibilities

• Deliver outstanding customer support via chat, phone calls and emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply best practices in customer happiness and service quality.
• Maintain deep understanding of client solutions and meet KPIs.
• Communicate with developers and cross-functional specialists.

Skills

English (C1)

Customer support

Troubleshooting

Analytical mindset

Attention to detail

Team player

Google Workspace

Strong communication

Problem solving

Tools

Freshdesk

Job description

SupportYourApp is seeking a Customer Support Consultant to deliver excellent multilingual support from a home office. You will handle chat, phone and email inquiries, build strong customer relationships, and stay up-to-date with product knowledge and tools.

The role involves sensitive data handling, KPI-driven performance, and collaboration with developers and cross-functional teams. Qualifications include at least 1 year in customer support, strong English (C1), troubleshooting skills, and