Remote Customer Support Specialist | Global Team & USD Pay

SupportYourApp; Victoria; Remote; ARS 64,907,000 - 95,815,000; Full time

Benefits offered by this job

Remote work

USD compensation

International environment

Career growth

Job summary

SupportYourApp is seeking a Customer Support Consultant to join our global team. You will deliver outstanding service via chat, phone, and email, build lasting relationships, and stay current with tools and processes in a fully remote role.

This position requires at least 1 year in customer support, strong English skills (C1), and experience with Freshdesk and Google Workspace. You will collaborate with developers and cross-functional teams to ensure customer happiness and KPI achievement.

Qualifications

• English proficiency at C1 for spoken and written.
• Minimum 1 year in a customer support role.
• Experience with Freshdesk CRM.
• Strong troubleshooting and problem-solving.
• Proficient in Google Workspace (Gmail, Docs, Sheets, Drive).
• Detail-oriented team player with proactive attitude.

Responsibilities

• Deliver outstanding customer support via chat, phone calls and emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest and greatest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

English (C1)

Customer support experience

Analytical mindset

Team player

Attention to detail

Tools

Freshdesk

Google Workspace

CRM software

Job description

SupportYourApp is seeking a Customer Support Consultant to join our global team. You will deliver outstanding service via chat, phone, and email, build lasting relationships, and stay current with tools and processes in a fully remote role.

This position requires at least 1 year in customer support, strong English skills (C1), and experience with Freshdesk and Google Workspace. You will collaborate with developers and cross-functional teams to ensure customer happiness and KPI achievement.