Remote Technical Support Consultant – Global SaaS & Trading

SupportYourApp; Argentina; Remote; ARS 43,117,000 - 77,610,000; Full time

Benefits offered by this job

Remote work

USD compensation

Referral rewards

Flexible schedule

Job summary

SupportYourApp, a global Intelligent Support-as-a-Service leader, seeks a Technical Support Consultant to join a multicultural, multilingual team from a home office.

Deliver outstanding technical support via emails and chats, build lasting customer relationships, and stay updated with evolving tools and technology while ensuring data security and high customer happiness. This remote, international role offers USD compensation and growth opportunities.

Qualifications

• Excellent English communication at C1 level.
• Experience in a technical support role.
• Experience with VPS setup and management.
• Strong understanding of Windows Server administration.
• Familiarity with TradingView, TradeStation and NinjaTrader.
• Strong analytical thinking and research skills.
• Positive, proactive and responsible attitude.
• Personal computer with stable internet (min 50 Mbps download, 40 Mbps upload).

Responsibilities

• Deliver outstanding technical support via emails and chats.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest and greatest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

Technical support experience

English communication (C1+)

Analytical thinking

Proactive attitude

Tools

Trading platforms

Job description

SupportYourApp, a global Intelligent Support-as-a-Service leader, seeks a Technical Support Consultant to join a multicultural, multilingual team from a home office.

Deliver outstanding technical support via emails and chats, build lasting customer relationships, and stay updated with evolving tools and technology while ensuring data security and high customer happiness. This remote, international role offers USD compensation and growth opportunities.