Remote Customer Support Specialist - Flexible Schedule

SupportYourApp; Buenos Aires; Remote; ARS 49,453,000 - 80,361,000; Full time

Benefits offered by this job

Flexible schedule

Remote work

Global team

USD compensation

Referral rewards

Work-life balance

Leadership growth

Self-development culture

No time tracking

Job summary

SupportYourApp is hiring a Customer Support Consultant to deliver Level 1 assistance across phone, chat and email in a fast-paced, multilingual environment. You will troubleshoot common software issues, triage requests and escalate when needed, while contributing to knowledge base updates and process improvements.

The role emphasizes strong English communication, client-focused service, and the ability to manage multiple tasks with attention to detail.

Qualifications

• 1+ year of experience in a customer support role.
• Experience providing software support and troubleshooting.
• Excellent English (C1) in speaking and writing.
• Strong communication, organization and problem-solving skills.

Responsibilities

• Provide L1 customer support via phone, chat, and email.
• Perform basic troubleshooting of software issues and guide customers to solutions.
• Triage support requests across multiple projects; escalate as needed.
• Stay updated on product/process changes and feed back to improve knowledge base.
• Conduct research when information is missing and proactively seek solutions.

Skills

English proficiency

1+ year experience

Customer focus

Task prioritization

Communication skills

Attention to detail

Problem solving

Adaptability

High-quality service

Own device & stable internet

Tools

CRM systems

Job description

SupportYourApp is hiring a Customer Support Consultant to deliver Level 1 assistance across phone, chat and email in a fast-paced, multilingual environment. You will troubleshoot common software issues, triage requests and escalate when needed, while contributing to knowledge base updates and process improvements.

The role emphasizes strong English communication, client-focused service, and the ability to manage multiple tasks with attention to detail.