Remote Customer Support Consultant
SupportYourApp
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Benefits offered by this job
Job summary
SupportYourApp is seeking a Customer Support Consultant to join our global team. You will handle chat, phone and email inquiries, build strong customer relationships and stay up-to-date with our client solutions and tools.
A strong English level and a proactive mindset are essential as you collaborate with developers and cross-functional specialists. This fully remote role offers USD compensation, a flexible schedule and a multicultural environment designed to support your professional growth
Qualifications
- English fluency required (C1) for spoken and written communication.
- Minimum 1 year in a customer support role.
- Experience with Freshdesk CRM is preferred.
- Strong troubleshooting and analytical skills.
- Proficient with Google Workspace.
- Good attention to detail and teamwork.
Responsibilities
- Deliver outstanding customer support via chat, phone calls, and emails.
- Build strong and lasting customer relationships.
- Keep up with evolving tools and technology.
- Handle sensitive customer data with care and security.
- Apply the latest customer happiness practices.
- Maintain deep understanding of client solutions and meet KPI.
- Communicate with developers and cross-functional specialists.
Skills
Tools
Job description
SupportYourApp is seeking a Customer Support Consultant to join our global team. You will handle chat, phone and email inquiries, build strong customer relationships and stay up-to-date with our client solutions and tools.
A strong English level and a proactive mindset are essential as you collaborate with developers and cross-functional specialists. This fully remote role offers USD compensation, a flexible schedule and a multicultural environment designed to support your professional growth
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