Remote Data Center Tech PM: Lead Projects

Bluelightconsulting; Buenos Aires; A distancia; ARS 1.500.000 - 3.500.000; Jornada completa

Descripción de la vacante

Bluelightconsulting is seeking a Technical Project Manager for Data Center with a remote work option. You will own client engagements, coordinate multi-workstream projects, and ensure hardware, cabling, power, and cooling are delivered on time and within scope.

You will manage SLAs, budgets, and vendor relations, while guiding junior technicians and coordinating cross-functional teams to close tickets and deliver dashboards for stakeholders.

Formación

• 3+ years of experience in datacenter operations or related field.
• Direct client-facing experience in a technical role.
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication — you write tickets, emails, and client reports clearly.

Responsabilidades

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Build long-term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.
• Track project budgets, flag overruns, and submit change orders when scope shifts.

Conocimientos

Datacenter operations

Technical infrastructure

Client-facing

Vendor management

Project management

Communication

Herramientas

Jira

ServiceNow

Zendesk

Descripción del empleo

Bluelightconsulting is seeking a Technical Project Manager for Data Center with a remote work option. You will own client engagements, coordinate multi-workstream projects, and ensure hardware, cabling, power, and cooling are delivered on time and within scope.

You will manage SLAs, budgets, and vendor relations, while guiding junior technicians and coordinating cross-functional teams to close tickets and deliver dashboards for stakeholders.