Remote Data Center PM: Client-Facing Tech Lead

Power Digital; Municipio de Rincón de los Sauces; A distancia; ARS 136.732.000 - 227.887.000; Jornada completa

Descripción de la vacante

Power Digital is seeking a Technical Project Manager for Data Center to own client engagements, spanning hardware deployment, structured cabling, power/cooling, and remote hands while staying hands‑on with clients. You’ll coordinate across planning, procurement, deployment and sign‑off, manage tickets in Jira/ServiceNow, lead onboarding and technical reviews, and maintain a live dashboard for stakeholders.

This role requires clear communication and strong vendor coordination in a remote,

Formación

• 3+ years in datacenter operations or technical infrastructure.
• Direct client-facing experience in a technical role.
• Hands-on familiarity with server hardware and cabling.
• Experience with ITSM tools like Jira or ServiceNow.
• Ability to manage budgets or vendor orders.

Responsabilidades

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Build long-term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.

Conocimientos

Client ownership

Technical background

Cross-functional collaboration

Project scheduling

Documentation

Herramientas

Jira

ServiceNow

Zendesk

Descripción del empleo

Power Digital is seeking a Technical Project Manager for Data Center to own client engagements, spanning hardware deployment, structured cabling, power/cooling, and remote hands while staying hands‑on with clients. You’ll coordinate across planning, procurement, deployment and sign‑off, manage tickets in Jira/ServiceNow, lead onboarding and technical reviews, and maintain a live dashboard for stakeholders.

This role requires clear communication and strong vendor coordination in a remote,