Remote Data Center Project Lead – Technical & Client-Facing

Bluelightconsulting; Municipio de Rincón de los Sauces; A distancia; ARS 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Bluelightconsulting is seeking a Technical Project Manager for Data Center operations, focusing on remote coordination across hardware, cabling, power, and cooling. You will own client relationships, translate requirements into actionable tickets, and drive projects from planning through sign-off.

In this hands-on role, you’ll manage ITSM tooling (Jira, ServiceNow, Zendesk), oversee budgets and vendors, and mentor junior technicians while ensuring safety and compliance in datacenter environments.

Formación

• 3+ years in datacenter operations or related field.
• Direct client-facing experience in a technical role.
• Hands-on familiarity with server hardware, structured cabling, power and cooling.
• Experience owning project budgets, SOWs, or vendor orders.
• Proficiency with ITSM tooling: Jira, ServiceNow, Zendesk.

Responsabilidades

• Act as the primary technical contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report delivery status, and handle escalations directly.
• Build long-term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on-site and remote-hands work: server rack/stack, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.
• Track project budgets, flag overruns, and submit change orders when scope shifts.
• Review vendor invoices and validate against approved work orders.
• Assist in preparing quotes and SOWs for new client engagements.

Conocimientos

Server hardware

Structured cabling

Power distribution

Remote hands operations

Client relationship management

Herramientas

Jira

ServiceNow

Zendesk

Descripción del empleo

Bluelightconsulting is seeking a Technical Project Manager for Data Center operations, focusing on remote coordination across hardware, cabling, power, and cooling. You will own client relationships, translate requirements into actionable tickets, and drive projects from planning through sign-off.

In this hands-on role, you’ll manage ITSM tooling (Jira, ServiceNow, Zendesk), oversee budgets and vendors, and mentor junior technicians while ensuring safety and compliance in datacenter environments.