Data Center Tech PM Lead — Remote & Hands-On

Maxit Consulting - Max Corporate Group; Santa Fe Capital; A distancia; ARS 137.078.000 - 182.771.000; Jornada completa

Descripción de la vacante

Maxit Consulting - Max Corporate Group is seeking a Technical Project Manager for Data Center operations with remote work. You will own client relationships, drive end-to-end project delivery, manage tickets in ITSM platforms, and coordinate multi-workstream initiatives including hardware, cabling, and power/cooling.

You will guide juniors on-site, manage budgets and vendor relations, and ensure safety and change processes are followed while delivering on-time results for remote clients.

Formación

• 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field.
• Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure.
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time.

Responsabilidades

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs.
• Build long-term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.
• Track project budgets, flag overruns, and submit change orders when scope shifts.
• Review vendor invoices and validate against approved work orders.
• Assist in preparing quotes and SOWs for new client engagements.
• Maintain procurement records and ensure contract compliance for hardware and services.
• Set weekly priorities, conduct 1:1s, and run shift/resource planning.
• Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes.
• Identify skill gaps and work with leadership on training and hiring plans.

Conocimientos

Client ownership

Project management

Datacenter ops

Budget management

Team leadership

Technical writing

Herramientas

Jira

ServiceNow

Zendesk

Descripción del empleo

Maxit Consulting - Max Corporate Group is seeking a Technical Project Manager for Data Center operations with remote work. You will own client relationships, drive end-to-end project delivery, manage tickets in ITSM platforms, and coordinate multi-workstream initiatives including hardware, cabling, and power/cooling.

You will guide juniors on-site, manage budgets and vendor relations, and ensure safety and change processes are followed while delivering on-time results for remote clients.