Remote Data Center Program Manager

Boys & Girls Clubs Of America; Municipio de Rincón de los Sauces; A distancia; ARS 136.732.000 - 197.502.000; Jornada completa

Descripción de la vacante

Boys & Girls Clubs Of America is seeking a Technical Project Manager for Data Center work with a remote delivery model. You will serve as the primary technical contact for client accounts, orchestrating onboarding, scoping calls, and technical reviews while translating requirements into actionable tickets.

Responsibilities include managing SLAs, tracking delivery status, and handling escalations directly, building long-term client relationships, and controlling multi-workstream projects across

Responsabilidades

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
• Lead client onboarding, scoping calls, and technical review meetings
• Translate client requirements into actionable work orders and internal tickets
• Manage SLA commitments, report on delivery status, and handle escalations directly - without requiring handoffs
• Build long-term relationships that reduce churn and increase account expansion
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
• Create, assign, prioritize, and close tickets with clear documentation at every stage
• Track multi-workstream projects across planning, procurement, deployment, and sign-off
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward
• Maintain a live project dashboard that clients and internal stakeholders can rely on
• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling

Descripción del empleo

Boys & Girls Clubs Of America is seeking a Technical Project Manager for Data Center work with a remote delivery model. You will serve as the primary technical contact for client accounts, orchestrating onboarding, scoping calls, and technical reviews while translating requirements into actionable tickets.

Responsibilities include managing SLAs, tracking delivery status, and handling escalations directly, building long-term client relationships, and controlling multi-workstream projects across