Remote Data Center Program Manager - Hands-on Tech Lead

Boys & Girls Clubs Of America; Municipio de Rincón de los Sauces; A distancia; ARS 91.155.000 - 148.886.000; Jornada completa

Descripción de la vacante

Boys & Girls Clubs Of America seeks a Technical Project Manager for Data Center projects with remote work. You will own client technical relationships through the project lifecycle, translate requirements into actionable work orders, and manage SLA commitments.

You will lead onboarding, scoping calls, and technical reviews, track multi-workstream projects from planning to sign-off, and oversee on-site and remote hands work such as cabling, power, and cooling.

Responsabilidades

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
• Lead client onboarding, scoping calls, and technical review meetings
• Translate client requirements into actionable work orders and internal tickets
• Manage SLA commitments, report on delivery status, and handle escalations directly - without requiring handoffs
• Build long-term relationships that reduce churn and increase account expansion
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
• Create, assign, prioritize, and close tickets with clear documentation at every stage
• Track multi-workstream projects across planning, procurement, deployment, and sign-off
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward
• Maintain a live project dashboard that clients and internal stakeholders can rely on
• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
• Review and

Descripción del empleo

Boys & Girls Clubs Of America seeks a Technical Project Manager for Data Center projects with remote work. You will own client technical relationships through the project lifecycle, translate requirements into actionable work orders, and manage SLA commitments.

You will lead onboarding, scoping calls, and technical reviews, track multi-workstream projects from planning to sign-off, and oversee on-site and remote hands work such as cabling, power, and cooling.