Data Center Tech Program Manager (Remote)

Clark Construction Group, Llc; La Pampa; A distancia; ARS 121.847.000 - 182.771.000; Jornada completa

Descripción de la vacante

Clark Construction Group, Llc is seeking a Technical Project Manager for Data Center work with remote capabilities. You will serve as the technical single point of contact across project lifecycles, coordinating onboarding, scoping, and reviews while delivering clear, actionable tickets and status dashboards.

You will manage multi-workstream projects, oversee on-site and remote-handled hardware deployments, and ensure safety and change-management compliance.

Formación

• 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field.
• Direct client-facing experience in a technical role with account management or technical ops exposure.
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations.

Responsabilidades

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Build long-term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.
• Track project budgets, flag overruns, and submit change orders when scope shifts.
• Review vendor invoices and validate against approved work orders.
• Assist in preparing quotes and SOWs for new client engagements.
• Maintain procurement records and ensure contract compliance for hardware and services.
• Manage a team of technicians and/or project coordinators remotely that work onsite.
• Set weekly priorities, conduct 1:1s, and run shift/resource planning.
• Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes.
• Identify skill gaps and work with leadership on training and hiring plans.

Conocimientos

Client ownership

Project management

Budget management

Team leadership

Technical operations

ITSM tooling

Herramientas

Jira

ServiceNow

Zendesk

Descripción del empleo

Clark Construction Group, Llc is seeking a Technical Project Manager for Data Center work with remote capabilities. You will serve as the technical single point of contact across project lifecycles, coordinating onboarding, scoping, and reviews while delivering clear, actionable tickets and status dashboards.

You will manage multi-workstream projects, oversee on-site and remote-handled hardware deployments, and ensure safety and change-management compliance.