Remote Customer Support Consultant — Evening UTC Shift

SupportYourApp; La Plata; Remote; ARS 46,362,000 - 92,724,000; Full time

Benefits offered by this job

Fixed USD compensation

Remote cooperation

Inclusive international environment

Referral rewards

Growth opportunities

No time-tracking

Supportive leadership

Home office support

Job summary

SupportYourApp is seeking a Customer Support Consultant to join our global, multilingual team and deliver high-quality customer and technical support from a home office. You will build lasting client relationships, handle inquiries across chat, phone, and email, and stay current with product changes while protecting data security.

The role requires at least 1 year of experience in customer support, strong English skills (C1), familiarity with Freshdesk, and a proactive, team-oriented mindset.

Qualifications

• The candidate must have strong English skills (C1) for spoken and written communication.
• Minimum 1 year of experience in customer support is required.
• Experience with Freshdesk CRM is preferred.
• Solid troubleshooting skills and problem-solving abilities.
• Analytical mindset with data-driven decision-making.
• Proficiency in Google Workspace (Gmail, Docs, Sheets, Drive).
• Excellent attention to detail and teamwork spirit.
• Own laptop/computer and stable internet connection (min 50 Mbps download, 40 Mbps upload).

Responsibilities

• Deliver outstanding customer support via chat, phone, and email.
• Build strong, lasting relationships with customers.
• Stay updated with evolving tools and technology.
• Handle sensitive customer data securely.
• Apply customer happiness practices to improve satisfaction.
• Develop deep understanding of client solutions and KPI targets.
• Communicate with developers and cross-functional teams.

Skills

English (C1)

Customer support experience

Troubleshooting

Analytical mindset

Attention to detail

Team player

Hardware & internet readiness

Tools

Freshdesk

Google Workspace

Job description

SupportYourApp is seeking a Customer Support Consultant to join our global, multilingual team and deliver high-quality customer and technical support from a home office. You will build lasting client relationships, handle inquiries across chat, phone, and email, and stay current with product changes while protecting data security.

The role requires at least 1 year of experience in customer support, strong English skills (C1), familiarity with Freshdesk, and a proactive, team-oriented mindset.