Remote Technical Support Consultant (Flexible Hours)

SupportYourApp; Buenos Aires; Remote; ARS 61,130,000 - 106,978,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote collaboration

Inclusive international environment

Compensation in USD

No time-tracking culture

SupportYourApp culture of growth

Job summary

SupportYourApp is hiring a Technical Support Consultant for a remote, short-term engagement with potential long-term collaboration. You will handle email and chat support, troubleshoot product issues, and guide customers through solutions while maintaining a professional and courteous experience.

Ideal candidates have at least 1 year in tech support, strong English skills (C1), and solid troubleshooting abilities.

Qualifications

• Minimum 1 year of experience in technical customer support.
• Excellent English communication (C1) for spoken and written.
• Strong troubleshooting and problem-solving abilities.
• Ability to document interactions clearly and follow procedures.

Responsibilities

• Provide technical support via email and chat professionally.
• Troubleshoot product issues and guide customers step-by-step.
• Identify issue areas (bulb, app, connectivity, setup, user config) and diagnose.
• Ask questions to understand problems and escalate when needed.
• Maintain high-quality customer experience while handling multiple chats.

Skills

English proficiency (C1)

Customer support

Troubleshooting

Problem solving

Documentation

Multitasking

Video support experience

Tech-savvy mindset

Job description

SupportYourApp is hiring a Technical Support Consultant for a remote, short-term engagement with potential long-term collaboration. You will handle email and chat support, troubleshoot product issues, and guide customers through solutions while maintaining a professional and courteous experience.

Ideal candidates have at least 1 year in tech support, strong English skills (C1), and solid troubleshooting abilities.