Remote Customer Success & Support Specialist

Entrepreneur Cooperative; Neuquén; Remote; ARS 55,599,000 - 100,388,000; Full time

Job summary

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. This fully remote Customer Support Representative role places you as the first point of contact for customers in Latin America, helping contractors file permits, manage accounts, and navigate the platform.

You will support English-speaking customers, resolve inquiries, and document interactions in the CRM while identifying process improvements.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

English fluency

Excel

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry in the U.S. This fully remote Customer Support Representative role places you as the first point of contact for customers in Latin America, helping contractors file permits, manage accounts, and navigate the platform.

You will support English-speaking customers, resolve inquiries, and document interactions in the CRM while identifying process improvements.